Support

The more we know, the faster we can fix it:

• Your store’s .myshopify.com address.
• The name of the PDF and roughly when you uploaded it, or the job ID shown in the app.
• What you expected and what happened, with a screenshot if you can.

A catalogue is still processing. Large catalogues take a few minutes. Pages are processed in parallel, and the job page updates by itself. If it has not moved for 30 minutes, email us.

Some products are flagged. Flags mark results we are not sure about, such as a missing price or an unclear photo. Review and edit them before pushing.

A product did not appear in my store. Check its push status in the app. If it shows an error, email us the store address and job ID.

Billing questions. Charges appear on your Shopify invoice. You can change plan from the app, and we can help if something looks wrong.

Uninstalling the app removes your access token, and your stored catalogues and products are erased after Shopify’s erasure notice. To have data deleted sooner, email dev.yadav.rohit@gmail.com from an address connected to your store. See the Privacy Policy.